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Terms & Conditions

Last Updated: 10-Oct-2022

Please read these terms of use carefully by accessing or using this internet-based platform, you agree to be bound by the terms described herein and all terms incorporated by reference. If you do not agree to all of these terms, do not use this internet-based platform.

1. Introduction

Welcome to WellBeing Family!

  1. The domain name https://wellbeingapp.in/, an internet based portal and WellBeing a mobile application, is operated by SWQA Solutions Private Limited, a company duly incorporated under the provisions of the Companies Act, 2013 (hereinafter referred to as “WellBeing” or “We” or “Our” or “Us” or “Company”) having registered office at 106, Planet Industrial Estate, Subhash Road, Vile Parle (East), Mumbai 400057, with GSTIN 27ABBCS7317R1ZO. The domain name and the mobile application are collectively referred to as the “Website”.
  2. Your access or use of the Website, transaction on the Website and use of Services (as defined herein below) hosted or managed remotely through the Website, are governed by the following terms and conditions (hereinafter referred to as the Terms of Use”), including the applicable policies which are incorporated herein by way of reference. These Terms of Use constitutes a legal and binding contract between you (hereinafter referred to as “You”or “Your” or the “User”) on one part and WellBeing on the other Part.
  3. By accessing, browsing or in any way transacting on the Website, or availing any Services, You signify Your agreement to be bound by these Terms of Use. Further, by impliedly or expressly accepting these Terms of Use, you also accept and agree to be bound by Our policies, including the Privacy Policy (as set out in Part B herein below), and such other rules, guidelines, policies, terms and conditions as are relevant under the applicable law(s) in India and other jurisdictions for the purposes of accessing, browsing or transacting on the Website, or availing any of the Services, and such rules, guidelines, policies, terms and conditions shall be deemed to be incorporated into, and considered as part and parcel of these Terms of Use. However, if You navigate away from the Website to a third-party website, You may be subject to alternative terms and conditions of use and privacy policy, as may be specified on such website. In such event, the terms and conditions of use and privacy policy applicable to that website will govern Your use of that website.
  4. The Website is a platform that facilitates (i) online medical consultancy services / second opinion being offered by third party independent doctors (“Medical Experts”); (ii) diagnostic services being offered by various third-party diagnostic centers (“Third Party Labs”); (iii) and (iv) online advertisements of various sponsors advertising and marketing their own good and services (“Third Party Advertisers”). Third Party Labs, Medical Experts and the Third-Party Advertisers are collectively referred to as the “Third Party Service Providers.” Further the Website also serves as an information platform providing health and wellness related information (“Information Services”) to the Users accessing the Website (The services of the Third-Party Services Providers and the Information Services are collectively referred to as the “Services”).
  5. The arrangement between the Third-Party Service Providers, You and Us shall be governed in accordance with these Terms of Use. The Services would be made available to such natural persons who have agreed to use the Website after obtaining due registration, in accordance with the procedure as determined by Us, from time to time, (referred to as “You” or “Your” or “Yourself” or “User”, which terms shall also include natural persons who are accessing the Website merely as visitors). To facilitate the relation between You and the Third-Party Service Providers through the Website, WellBeing shall send to You (promotional content including but not limited to emailers, notifications, and messages).
  6. You agree and acknowledge that the Website is a platform that You and Third-Party Service Providers utilize to meet and interact with another for their transactions. WellBeing is not and cannot be a party to or save as except as may be provided in these Terms of Use, control in any manner, any transaction between You and the Third-Party Service Providers.
  7. WellBeing reserves the right to change or modify these Terms of Use or any policy or guideline of the Website including the Privacy Policy, at any time and in its sole discretion. Any changes or modifications will be effective immediately upon posting the revisions on the Website and You waive any right You may have to receive specific notice of such changes or modifications, provided however that, we will inform You of such changes at least once a year. Your continued use of the Website will confirm Your acceptance of such changes or modifications; therefore, You should frequently review these Terms of Use and applicable policies to understand the terms and conditions that apply to Your use of the Website.
  8. If you do not agree with (or cannot comply with) Agreements, then you may not use the Service, but please let us know by emailing at wellbeing@swqa-solutions.com so we can try to find a solution. These Terms apply to all visitors, users and others who wish to access or use Service.
  9. Compliance with these Terms of Use would entitle You to a personal, non-exclusive, non-transferable, limited privilege to access and transact on the Website.

If you do not agree with (or cannot comply with) Agreements, then you may not use the Service, but please let us know by emailing at wellbeing@swqa-solutions.com so we can try to find a solution. These Terms apply to all visitors, users and others who wish to access or use Service.

2. Communications

By using our Service, you agree to subscribe to newsletters, marketing or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or by emailing at wellbeing@swqa-solutions.com.

3. Purchases

If you wish to purchase any product or service made available through Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including but not limited to, your credit or debit card number, the expiration date of your card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct, and complete.

We may employ the use of third-party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.

We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

4. Contests, Sweepstakes and Promotions

Any contests, sweepstakes, or other promotions (collectively, “Promotions”) made available through Service may be governed by rules that are separate from these Terms of Service. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms of Service, Promotion rules will apply.

5. Content

The WellBeing Content is the property of WellBeing and is protected under copyright, trademark, and other applicable law(s). You shall not modify the WellBeing Content or reproduce, display, publicly perform, distribute, or otherwise use the WellBeing Content in any way for any public or commercial purpose or for personal gain

WellBeing authorizes You to view and access the content available on the Website solely for the purposes of availing the Services, such as visiting, using, ordering, receiving, delivering, and communicating only as per these Terms of Use. The contents on the Website including information, text, graphics, images, logos, button icons, software code, design, and the collection, arrangement, and assembly of content, contains Third Party Service Providers’ content (“Third Party Content”) as well as in-house content provided by WellBeing including without limitation, text, copy, audio, video, photographs, illustrations, graphics, and other visuals (“WellBeing Content”) (collectively, “Content”).  You are responsible for Content that you post on or through Service, including its legality, reliability, and appropriateness.

By posting Content on or through Service, You represent and warrant that: (i) Content is yours (you own it) and/or you have the right to use it and the right to grant us the rights and license as provided in these Terms, and (ii) that the posting of your Content on or through Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person or entity. We reserve the right to terminate the account of anyone found to be infringing on a copyright.

You retain any and all of your rights to any Content you submit, post, or display on or through Service and you are responsible for protecting those rights. We take no responsibility and assume no liability for Content you or any third-party posts on or through Service. However, by posting Content using Service you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through Service. You agree that this license includes the right for us to make your Content available to other users of Service, who may also use your Content subject to these Terms. Compliance with these Terms of Use would entitle You to a personal, non-exclusive, non-transferable, limited privilege to access and transact on the Website.

WellBeing has the right but not the obligation to monitor and edit all Content provided by users.

In addition, Content found on or through this Service are the property of WellBeing or used with permission. You may not distribute, modify, transmit, reuse, download, repost, copy, or use said Content, whether in whole or in part, for commercial purposes or for personal gain, without express advance written permission from us.

6. Prohibited Uses

You may use Service only for lawful purposes and in accordance with Terms. You agree not to use Service:

  1. In any way that violates any applicable national or international law or regulation.
  2. For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content or otherwise.
  3. To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter,” “spam,” or any other similar solicitation.
  4. To impersonate or attempt to impersonate Company, a Company employee, another user, or any other person or entity.
  5. In any way that infringes upon the rights of others, or in any way is illegal, threatening, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.
  6. To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of Service, or which, as determined by us, may harm, or offend Company or users of Service or expose them to liability.

Additionally, you agree not to:

  1. Use Service in any manner that could disable, overburden, damage, or impair Service or interfere with any other party’s use of Service, including their ability to engage in real time activities through Service.
  2. Use any robot, spider, or other automatic device, process, or means to access Service for any purpose, including monitoring or copying any of the material on Service.
  3. Use any manual process to monitor or copy any of the material on Service or for any other unauthorized purpose without our prior written consent.
  4. Use any device, software, or routine that interferes with the proper working of Service
  5. Introduce any viruses, trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful.
  6. Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of Service, the server on which Service is stored, or any server, computer, or database connected to Service.
  7. Attack Service via a denial-of-service attack or a distributed denial-of-service attack.
  8. Take any action that may damage or falsify Company rating.
  9. Otherwise attempt to interfere with the proper working of Service.

7. Analytics

We may use third-party Service Providers to monitor and analyse the use of our Service.

8. No Use By Minors

Service is intended only for access and use by individuals at least eighteen (18) years old. By accessing or using Service, you warrant and represent that you are at least eighteen (18) years of age and with the full authority, right, and capacity to enter into this agreement and abide by all of the terms and conditions of Terms. If you are not at least eighteen (18) years old, you are prohibited from both the access and usage of Service.

9. Accounts

When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on Service.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar, or obscene.

We reserve the right to refuse service, terminate accounts, remove, or edit content, or cancel orders in our sole discretion.

10. Intellectual Property

Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of WellBeing and its licensors. Service is protected by copyright, trademark, and other applicable laws. Our trademarks may not be used in connection with any product or service without the prior written consent of WellBeing.  The Other Parties agree not to circumvent, disable, or otherwise interfere with security related features of the Website or features that prevent or restrict use or copying of any materials or enforce limitations on use of the Website or the materials therein. The materials on the Website or otherwise may not be modified, copied, reproduced, distributed, republished, downloaded, displayed, sold, compiled, posted, or transmitted in any form or by any means, including but not limited to, electronic, mechanical, photocopying, recording or other means.

11. General terms for use of Service

  1. WellBeing is an online health platform that provides a variety of online and online-linked health products and services to the Users for health-related information and resources. Whenever We use the words “Your physician” or “Your doctor” or “healthcare provider” or similar words on the Website, including in these Terms of Use, We mean Your personal doctor with whom You have an actual, mutually acknowledged, doctor-patient relationship. WellBeing’s Medical Experts are not “Your” physician or healthcare provider.
  2. You acknowledge that the Medical Experts empanelled with Us are independent contractors and thereby WellBeing has an independent contractor relationship with such Medical Experts and therefore in no event WellBeing will be directly or vicariously liable for any advice or medical consultancy or any loss arising therefrom that the Medical Experts may provide to You or You may avail as part of the Services.
  3. You acknowledge that the e-prescription which may be issued by the medical expert(s), in certain events, is not a valid prescription under applicable law(s) of India and may not be used for dispensation of medicines by any pharmacist. You further agree and acknowledge that if You request us to process the e-prescription or any form of prescription (whether original or scanned copy of the original prescription) for facilitation of medicine orders, then we will only act as an aggregator and assume no responsibility and/ or liability in relation to the dispensation of the medicines, which shall at all times be at your sole risk and the sole responsibility of the third party pharmacies supplying the medicines to you.
  4. You acknowledge that although some of the content, text, data, graphics, images, information, suggestions, guidance, and other material (collectively, “Information”) that is provided to You on the Website (including Information provided in direct response to Your questions or postings) may be provided by individuals in the medical profession, the provision of such Information does not create a doctor/medical professional-patient relationship, but is provided to inform You on various medical conditions, medical diagnosis and treatment and it does not constitute a direct medical diagnosis, treatment or prescription. Everything on the Website should be used for information purposes only.
  5. The opinions, statements, answers, and tele-consultations (collectively “Consultation”) provided by the Medical Experts through the Website are solely the individual and independent opinions and statements of such Medical Experts and do not reflect the opinions of WellBeing, its affiliates or any other organizations or institutions to which such Medical Expert or such specialist or professional is affiliated or provides services. WellBeing does not recommend or endorse any specific tests, physicians, products, procedures, opinions, or other information that may be mentioned on the Website or by a licensee of WellBeing.

12. Use of Data

  1. Your WellBeing profile is created to store record of Your Consultations and Your personal health information online, including history, health conditions, allergies, and medications.
  2. Any information provided as part of a web Consultation or obtained from use of the Services by You becomes part of Your WellBeing record. You agree to provide accurate information to help Us serve You best to Our knowledge, to periodically review such information and to update such information as and when necessary. WellBeing reserves the right to maintain, delete or destroy all communications and materials posted or uploaded to the Website according to its internal record retention and/or destruction policies. You might be contacted via email to review the information provided by You for WellBeing’s record or for the Services. Please make sure You provide a valid email-id and You update it as and when needed.
  3. For additional information regarding use of information about You, please refer to the Privacy Policy.
  4. WellBeing shall not be responsible in any manner for the authenticity of the personal information or sensitive personal data or information supplied by the Users to WellBeing or any other person acting on behalf of WellBeing.
  5. The use of the Website involves every Users’ registration information and browsing history being stored and submitted to the appropriate authorities. The consent and procedure for such collection and submission is provided in the Privacy Policy. The other information collected by WellBeing from Users as part of the registration process is described in the Privacy Policy. The consent and revocation procedures in relation to the same are set out in the Privacy Policy.
  6. The Users are responsible for maintaining the confidentiality of the Users’ account access information and password. The Users shall be responsible for all uses of the Users’ account and password, whether or not authorized by the Users. The Users shall immediately notify WellBeing of any actual or suspected unauthorized use of the Users’ account or password.
  7. If a User provides any information that is untrue, inaccurate, not current, or incomplete (or becomes untrue, inaccurate, not current, or incomplete), or WellBeing has reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, WellBeing shall have the right to suspend or terminate such account at its sole discretion.
  8. By accepting these Terms of Use and by registering on the Website, You consent to be contacted by Us and/or by our third-party service providers. You further consent to receive Calls, emails, and messages (SMS) notifications and information from Us and from Third Party Service Providers including for promotions, discount and/or other service delivery related issues.

13. Payment of fees

  1. Registration on the Website and the access to the information provided on the Website is free. WellBeing does not charge any fee for accessing, browsing, and buying through the Website.
  2. The subscription fees for the Services, if any charged by WellBeing, could be paid online through the facility made on the Website. Third parties support and services are required to process online fee payment. WellBeing is not responsible for any loss or damage caused to User/ Third Party Service Providers during this process as these third parties are beyond the control of WellBeing.
  3. All fees are exclusive of applicable taxes.

14. Error Reporting and Feedback

You may provide us either directly at wellbeing@swqa-solutions.com or via third party sites and tools with information and feedback concerning errors, suggestions for improvements, ideas, problems, complaints, and other matters related to our Service (“Feedback”). You acknowledge and agree that: (i) you shall not retain, acquire or assert any intellectual property right or other right, title or interest in or to the Feedback; (ii) Company may have development ideas similar to the Feedback; (iii) Feedback does not contain confidential information or proprietary information from you or any third party; and (iv) Company is not under any obligation of confidentiality with respect to the Feedback. In the event the transfer of the ownership to the Feedback is not possible due to applicable mandatory laws, you grant Company and its affiliates an exclusive, transferable, irrevocable, free-of-charge, sub-licensable, unlimited, and perpetual right to use (including copy, modify, create derivative works, publish, distribute, and commercialize) Feedback in any manner and for any purpose.

15. Links To Other Web Sites

Our Service may contain links to third party web sites or services that are not owned or controlled by WellBeing.

WellBeing has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third-party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

For example, the outlined Terms of Use have been created using PolicyMaker.io, a free web application for generating high-quality legal documents. PolicyMaker’s Terms and Conditions generator is an easy-to-use free tool for creating an excellent standard Terms of Service template for a website, blog, e-commerce store or app.

YOU ACKNOWLEDGE AND AGREE THAT COMPANY SHALL NOT BE RESPONSIBLE OR LIABLE, DIRECTLY, OR INDIRECTLY, FOR ANY DAMAGE OR LOSS CAUSED OR ALLEGED TO BE CAUSED BY OR IN CONNECTION WITH USE OF OR RELIANCE ON ANY SUCH CONTENT, GOODS OR SERVICES AVAILABLE ON OR THROUGH ANY SUCH THIRD-PARTY WEB SITES OR SERVICES.

WE STRONGLY ADVISE YOU TO READ THE TERMS OF SERVICE AND PRIVACY POLICIES OF ANY THIRD-PARTY WEB SITES OR SERVICES THAT YOU VISIT.

16. Disclaimer Of Warranty

These services are provided by company on an “as is” and “as available” basis. Company makes no representations or warranties of any kind, express or implied, as to the operation of their services, or the information, content or materials included therein. You expressly agree that your use of these services, their content, and any services or items obtained from us is at your sole risk.

Neither company nor any person associated with company makes any warranty or representation with respect to the completeness, security, reliability, quality, accuracy, or availability of the services. Without limiting the foregoing, neither company nor anyone associated with company represents or warrants that the services, their content, or any services or items obtained through the services will be accurate, reliable, error-free, or uninterrupted, that defects will be corrected, that the services or the server that makes it available are free of viruses or other harmful components or that the services or any services or items obtained through the services will otherwise meet your needs or expectations.

Company hereby disclaims all warranties of any kind, whether express or implied, statutory, or otherwise, including but not limited to any warranties of merchantability, non-infringement, and fitness for particular purpose.

The foregoing does not affect any warranties which cannot be excluded or limited under applicable law

17. Limitation Of Liability

Except as prohibited by law, you will hold us and our officers, directors, employees, and agents harmless for any indirect, punitive, special, incidental, or consequential damage, however it arises (including attorneys’ fees and all related costs and expenses of litigation and arbitration, or at trial or on appeal, if any, whether or not litigation or arbitration is instituted), whether in an action of contract, negligence, or other tortious action, or arising out of or in connection with this agreement, including without limitation any claim for personal injury or property damage, arising from this agreement and any violation by you of any federal, state, or local laws, statutes, rules, or regulations, even if company has been previously advised of the possibility of such damage. except as prohibited by law, if there is liability found on the part of company, it will be limited to the amount paid for the products and/or services, and under no circumstances will there be consequential or punitive damages. Some states do not allow the exclusion or limitation of punitive, incidental or consequential damages, so the prior limitation or exclusion may not apply to you.

18. Termination

We may terminate or suspend your account and bar access to Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of Terms.

If you wish to terminate your account, you may simply discontinue using Service.

All provisions of Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

19. Governing Law

These Terms shall be governed and construed in accordance with the laws of India, which governing law applies to agreement without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have had between us regarding Service.

20. Changes To Service

We reserve the right to withdraw or amend our Service, and any service or material we provide via Service, in our sole discretion without notice. We will not be liable if for any reason all or any part of Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts of Service, or the entire Service, to users, including registered users.

21. Amendments To Terms

We may amend Terms at any time by posting the amended terms on this site. It is your responsibility to review these Terms periodically

Your continued use of the Platform following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page frequently, so you are aware of any changes, as they are binding on you.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use Service.

22. Waiver And Severability

No waiver by Company of any term or condition set forth in Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Company to assert a right or provision under Terms shall not constitute a waiver of such right or provision.

If any provision of Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of Terms will continue in full force and effect.

23. Acknowledgement

BY USING SERVICE OR OTHER SERVICES PROVIDED BY US, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM.

24. Contact Us

Please send your feedback, comments, requests for technical support by email: office@swqa-solutions.com

PRIVACY POLICY

SWQA Solutions Private Limited (“WellBeing” or “we”) takes the privacy of your information seriously. This privacy notice (“Privacy Notice“) describes the types of personal information we collect from you through our website (including sub-domains and microsites) and mobile applications. It also describes the purposes for which we collect that personal information, the other parties with whom we may share it and the measures we take to protect the security of your data. It also tells you about your rights and choices with respect to your personal information, and how you can contact us about our privacy practices.

You are advised to carefully read this Privacy Notice before using or availing any of our products and/or services.

1. Definitions

In this Privacy Notice, the following definitions are used:

Cookies

a small file placed on your device by our website or mobile application when you either visit or use certain features of our website or mobile application. A cookie generally allows a website to remember your actions or preference for a certain period of time.

Data

includes non-personal information, personal information, and sensitive personal information about you, which either directly or indirectly in combination with other information, could allow you to be identified when you visit our stores, website and/or mobile application.

Data Protection Laws

any applicable law for the time being in force relating to the processing of Data.

Partners

select third parties (including SWQA Entities) with whom we have contracts for the businesses described in this Privacy Notice.

Service Providers

includes entities to whom we or other SWQA entities will disclose your Data in order to process information for a specific purpose pursuant to written contract.

SWQA

SWQA Solutions Pvt. Ltd., a company incorporated in India whose registered office is at 106, Planet Industrial Estate, Subhash Road, Vile Parle East, Mumbai 400057.

SWQA Entities/ WellBeing

SWQA, and its subsidiaries, affiliates, associate companies, and joint venture companies with whom we have a contractual arrangement to, inter alia, share data for the purposes described in this Privacy Notice.

User or you

the natural person who accesses our stores, website, or mobile application.

2. What Data Do We Collect About You

WellBeing collects Data for various purposes set out in this Privacy Notice.

This Data includes, without limitation, the following categories:

  1. Contact information: first and last name, email address, postal address, country, employer, phone number and other similar contact data.
  2. Financial information: payment instrument information, transactions, transaction history, preferences, method, mode and manner of payment, spending pattern or trends, and other similar data.
  3. Technical information: website, device and mobile app usage, Internet Protocol (IP) address and similar information collected via automated means, such as cookies, pixels, and similar technologies.
  4. Transaction information: the date of the transaction, total amount, transaction history and preferences and related details.
  5. Health related information, such as information or records relating to Your medical/ health history, health status, details of treatment plans and medication prescribed by a Medical Practitioner, dosage details such as frequency of dosage, alternative medication, medicines ordered by You through the Platform, laboratory testing results and any other information inferred there from
  6. Product and service information: Your account membership number, registration and payment information, and program-specific information, when you request products and/or services directly from us or participate in marketing programs.
  7. Personal information: Age, sex, date of birth, marital status, nationality, details of government identification documents provided, occupation, ethnicity, religion, travel history or any other personal information provided in responses to surveys or questionnaires.
  8. Your reviews, feedback and opinions about our products, programmes, and services.
  9. Loyalty programme information: your loyalty membership information, account details, profile or password details and any frequent flyer or travel partner programme affiliation.

3. How We Collect Data

We collect Data in the following ways:

  1. Information You Give Us: We receive and store any information you enter on our website or mobile application or give us in any other way (e.g., at outlets, stores, hotels, kiosks). Please see the section titled “Data Shared by You” for more information.
  2. Automatic Information We Collect: We use “cookies”, pixels, and similar technologies to receive and store certain types of information whenever you interact with us. Please see the section below, titled “Data that is Collected Automatically” for more information.
  3. E-mail Communications: To help us make e-mails more relevant and interesting, we often receive a confirmation (if your device supports such capabilities) when you open e-mail from us or click on a link in the e-mail. You can choose not to receive marketing emails from us by clicking on the unsubscribe link in any marketing email.
  4. Automatic Information We Collect from Other Websites: We receive and store certain types of information when you interact with third-party websites that use our technology or with whom we have a specific agreement. Because we process this information on behalf of the applicable website operators, collection, processing, and use of such information is subject to the applicable website operators’ privacy policies and is not covered by our Privacy Notice.
  5. Information from Other Sources: We may obtain information from other sources. An example of this is when you authorize a third-party website (such as the website of another WellBeing/SWQA website), to interact directly with our website or mobile application to provide or receive Data about you. In that case, we might receive such Data used by that third-party website to identify your account with that website.

You can make choices about our collection and use of your Data. For example, you may want to access, edit, or remove your Data on our website or mobile application. When you are asked to provide Data, you may decline.

4. Data Shared By You

WellBeing may collect your Data in several ways from your use of our stores, website, or mobile application. For instance:

  1. when you register with us to receive our products and/or services.
  2. when you conduct a transaction with us or attempt a transaction at our stores, on our website or mobile application.
  3. when you complete surveys conducted by or for us.
  4. when you elect to receive any communications (including promotional offers) from us.
  5. from the information gathered by your visit to our stores, website, or mobile application.

5. Data That Is Collected Automatically

  1. We automatically collect some information when you visit our website or use our mobile application. This information helps us to make improvements to our content and navigation. The information collected automatically includes your IP address.
  2. Our web servers or affiliates who provide analytics and performance enhancement services collect IP addresses, operating system details, browsing details, device details and language settings. This information is aggregated to measure the number of visits, average time spent on the site, pages viewed and similar information. WellBeing uses this information to measure the site usage, improve content and to ensure safety and security, as well as enhance performance of our website or mobile application.
  3. We may collect your Data automatically via Cookies, pixels, and similar technologies in line with settings on your browser. For more information about Cookies, please see the section below, titled “Cookies”.

6. Our Use Of Data

Any or all the above Data may be required by us from time to time to provide information relating to WellBeing and to work on the experience when using our website or mobile application. Specifically, Data may be used by us for the following reasons:

  1. carry out our obligations arising from any contract entered into between you and us.
  2. provide products and/or services and communicate with you about products and/or services offered by us.
  3. enable WellBeing and Partners to offer their products and/or services and communicate with you about such products and/or services.
  4. processing, disclosing, transmitting, and/or sharing the data/information with WellBeing, and other third parties which have business or contractual dealings with us.
  5. provide you with offers (including for financial products and/or services), personalized services and recommendations and improve your experience on our website and mobile application.
  6. operate, evaluate, and improve our business, website, and mobile application.
  7. generate aggregated data to prepare insights to enable us to understand customer behavior, patterns, and trends with a view to learning more about your preferences or other characteristics.
  8. provide privileges and benefits to you, marketing and promotional campaigns based on your profile.
  9. in connection with loyalty programs owned and operated by us or by other WellBeing entities.
  10. communicate with you (including to respond to your requests, questions, feedback, claims or disputes) and to customize and improve our services.
  11. enforce the terms of use of our website and mobile application.
  12. protect against and prevent fraud, illegal activity, harm, financial loss and other legal or information security risks; and
  13. serve other purposes for which we provide specific notice at the time of collection, and as otherwise authorized or required by applicable law.

We treat these inferences as personal information (or sensitive personal information, as the case may be), where required under applicable law. Some of the above grounds for processing will overlap and there may be several grounds which justify our use of your personal information.

Where required under applicable law, we will only use your personal information (including sensitive personal information) with your consent; as necessary to provide you with products and/or services; to comply with a legal obligation; or when there is a legitimate interest that necessitates the use.

7. Minors

Our website and mobile application do not offer products or services for use by minors. If you are under eighteen, you may use our website or mobile application only with the involvement of a parent or guardian.

8. Sharing Of Data

We may share your Data with/ for:

  1. Partners:  We may make available to you services, products, or applications provided by Partners for use on or through our website or mobile application. If you choose to use such service, customer information related to those transactions may be shared with such Partner.
    Such Partners will be required to respect the security of your Data and to treat it in accordance with this privacy policy and applicable law.
  2. SWQA: We may make available to you products, services and /or applications of SWQA, to assist them to reach out to you in relation to their programs or campaigns and to process your queries and requests. Accordingly, we may share your Data with SWQA entities. We may also share your Data with the SWQA Entities as is relevant for the purposes set out in Clause 5 above, and to facilitate the operation of our business.
  3. Service Providers: We may share your Data with Service Providers. Examples include storing and analyzing Data, protecting, and securing our systems, providing search results and links, providing customer service, credit analysis, processing your information for profiling, user analysis and payment processing.
  4. Information from Other Sources: We may obtain information from other sources. An example of this is when you authorize a third-party website (such as the website of another WellBeing), to interact directly with our website or mobile application to provide or receive Data about you. In that case, we might receive such Data used by that third-party website to identify your account with that website.
    These Service Providers will be required to only process Data in accordance with express instructions and as necessary to perform services for purposes set forth in this Privacy Notice. The Service Providers will also be required to safeguard the security and confidentiality of the Data they process by implementing appropriate technical and organizational security measures and confidentiality obligations binding employees accessing Data.
  5. Protecting WellBeing: We may release Data when we believe release is appropriate to comply with applicable law or legal process, enforce or apply the Terms of Use of our website or mobile application and other agreements, protect WellBeing against harm or financial loss, when we believe disclosure is necessary to protect individuals’ vital interests, or in connection with an investigation of suspected or actual fraudulent or illegal activity. This may include exchanging information with other companies and organizations for fraud protection, risk management and dispute resolution. This does not include selling or otherwise disclosing personal information of users for commercial purposes in violation of this Privacy Notice.
  6. Business Transfers: As we continue to develop our business, we might sell or buy subsidiaries or business units. Your Data (including in relation to loyalty programs) may be transferred as part of such transaction. Any Data that we receive from a third party pursuant to such transactions will be processed in accordance with this Privacy Notice and applicable law.
  7. Third Parties: We may also share your Data with other third parties where:
    • You request or authorize us to do so.
    • We need to comply with applicable law or respond to valid legal process; or
    • We need to operate and maintain the security of our website or mobile application, including to prevent or stop an attack on our computer systems or networks.

    We require these third parties by contract to only process sensitive personal data in accordance with our instructions and as necessary to perform services on our behalf or in compliance with applicable law. We also require them to safeguard the security and confidentiality of the sensitive personal data they process on our behalf by implementing appropriate confidentiality, technical and organizational security measures.

9. Keeping Data Secure

We will use technical and organizational measures to safeguard your Data and we store your Data on secure servers. Technical and organizational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorized access to your Data, please let us know immediately by contacting us by e-mail at our email address provided at Clause 17 below.

10. Retention Of Data

WellBeing retains Data for as long as necessary for the use of our products and/or services or to provide access to and use of our website or mobile application, or for other essential purposes such as complying with our legal obligations, resolving disputes, enforcing our agreements and as long as processing and retaining your Data is necessary and is permitted by applicable law. Because these needs can vary for different data types and purposes, actual retention periods can vary significantly.

Even if we delete your Data, including on account of exercise of your right under clause 9, it may persist on backup or archival media for audit, legal, tax or regulatory purposes.

backup or archival media for audit, legal, tax or regulatory purposes.

11. Your Rights And Choices

When we process Data about you, we do so with your consent and/or as necessary to operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfil other legitimate interests of WellBeing as described in this Privacy Notice. You have the following rights in relation to your sensitive personal information and you can exercise it by submitting a request as described in the “How to Contact Us” section below.

  • Right to Access, Review and Modify
  • Right to Correction
  • Right to Withdraw Consent

It is important that the Data we hold about you is accurate and current. Please keep us informed if your personal information changes during the period for which we hold it.

12. Where We Store Data

Data collected under this Privacy Notice is hosted on servers located in India.

13. Processing Your Data

We take steps to ensure that the Data we collect under this Privacy Notice is processed according to the provisions of this Privacy Notice and the requirements of applicable law.

To ensure that your Data receives an adequate level of protection, we have put in place appropriate written contracts with Us, partners, and Service Providers that we share your Data with. This ensures your Data is treated by such parties in a way that is consistent with applicable law.

14. App Permissions That We Capture

We ask for the following app permissions while onboarding, in order to optimize the experience for you:

Location

It is recommended that you set your location sharing ‘Always’ as it helps us to show you location specific data like availability of products. You can change this anytime.

Camera

To allow you to take a photo of prescriptions & directly upload it to the app.

Photos/Media/Files

Media access permission is needed to store and retrieve your uploads such as prescription uploads on your device.

SMS

To support automatic OTP confirmation, so that you do not have to enter the authentication code manually.

Receive SMS

This helps us to send you payment related SMS by our payment partner JustPay.

Access Wi-Fi State

This helps us to optimize your experience based on the WIFI’s strength and signals, especially for optimizing video consultations.

Record Audio

To enable video consultations with doctors.

Bluetooth

Bluetooth is used to redirect to Bluetooth headset during video consultations.

15. Severability

If any court or competent authority finds that any provision of this Privacy Notice (or part of any provision) is invalid, illegal, or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Privacy Notice will not be affected.

16. Changes To This Privacy Notice

Our business changes constantly and our Privacy Notice may also change. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website and mobile application frequently to see recent changes. The updated version will be effective as soon as it is accessible. Any changes will be immediately posted on our website and mobile application, and you are deemed to have accepted the terms of the updated Privacy Notice on your first use of our website or mobile application or first purchase of the products and/or services following the alterations. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

17. How To Contact Us

To request to access, review, update, or withdraw your consent for your personal information or to otherwise reach us, please submit a request by e-mailing us at wellbeing@swqa-solutions.com. You may contact us for information on Service Providers with whom we may share your Data in compliance with this Privacy Notice and applicable law. We will respond to your request within 30 days.

18. Grievance Officer

Please see below the details of our grievance officer:

Name: 

Email:   wellbeing@swqa-solutions.com