Please read these terms of use carefully. By accessing or using this internet-based platform, you agree to be bound by the terms described herein and all terms incorporated by reference. If you do not agree to all of these terms, do not use this platform.

1. Introduction

Welcome to WellBeing Family!

The domain name https://wellbeingapp.in/, an internet-based portal and WellBeing mobile application, is operated by SWQA Solutions Private Limited, a company incorporated under the Companies Act, 2013. Registered office: 106, Planet Industrial Estate, Subhash Road, Vile Parle (East), Mumbai 400057, GSTIN 27ABBCS7317R1ZO. Collectively referred to as the “Website”.

Your access or use of the Website, transactions, and Services (defined below) are governed by these Terms of Use and policies incorporated herein. These Terms form a binding contract between you ("User") and WellBeing.

By using the Website or availing Services, you signify acceptance of these Terms and our policies, including the Privacy Policy. Navigating to any third-party site via the Website subjects you to their respective terms.

The Website enables: (i) online consultations from independent doctors ("Medical Experts"); (ii) diagnostics via third-party labs ("Third Party Labs"); and (iii) advertisements from sponsors ("Third Party Advertisers"). These are collectively "Third Party Service Providers". The Website also shares wellness-related information ("Information Services"). Together, they constitute the “Services”.

Services are available to registered Users and visitors. WellBeing may send promotional content via email, notifications, or messages to facilitate the relationship with Third Party Service Providers.

You acknowledge that WellBeing acts solely as a platform for Users and Service Providers to interact. We are not party to or responsible for transactions between them.

We reserve the right to modify these Terms and any policies at any time. Updates are effective upon posting. Continued use of the Website implies acceptance of changes. We commit to informing Users of such changes at least once annually.

If you disagree with these Terms or are unable to comply, you may not use the Services. Contact us at info@wellbeingapp.infor support.

By complying with these Terms, you receive a personal, non-exclusive, non-transferable, limited right to access and use the Website.

2. Communications

By using our Service, you agree to subscribe to newsletters, marketing or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or by emailing at info@wellbeingapp.in.

3. Purchases

If you wish to purchase any product or service made available through Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including but not limited to, your credit or debit card number, the expiration date of your card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct, and complete.

We may employ the use of third-party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.

We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

4. Contests, Sweepstakes and Promotions

Any contests, sweepstakes, or other promotions (collectively, “Promotions”) made available through Service may be governed by rules that are separate from these Terms of Service. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms of Service, Promotion rules will apply.

5. Content

The WellBeing Content is the property of WellBeing and is protected under copyright, trademark, and other applicable law(s). You shall not modify the WellBeing Content or reproduce, display, publicly perform, distribute, or otherwise use the WellBeing Content in any way for any public or commercial purpose or for personal gain.

WellBeing authorizes You to view and access the content available on the Website solely for the purposes of availing the Services, such as visiting, using, ordering, receiving, delivering, and communicating only as per these Terms of Use.

By posting Content on or through Service, You represent and warrant that: (i) Content is yours (you own it) and/or you have the right to use it and the right to grant us the rights and license as provided in these Terms, and (ii) that the posting of your Content on or through Service does not violate the rights of any person or entity.

You retain all rights to any Content you submit, post, or display on or through Service. However, by posting Content using Service you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through Service.

WellBeing has the right but not the obligation to monitor and edit all Content provided by users.

Content found on or through this Service is the property of WellBeing or used with permission. You may not reuse or republish it without express advance written permission from us.

6. Prohibited Uses

You may use Service only for lawful purposes and in accordance with Terms. You agree not to use Service: (i) in violation of any law; (ii) to harm or exploit minors; (iii) to send spam or solicitations; (iv) to impersonate any individual or entity; (v) to infringe upon others’ rights; (vi) to engage in any conduct that may harm users or WellBeing. You also agree not to interfere with the proper functioning of Service through attacks, viruses, unauthorized access, scraping tools, or any other harmful mechanisms.

7. Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

8. No Use By Minors

Service is intended for users aged 18 and above. By using the Service, you affirm that you are legally eligible and fully capable of complying with these Terms.

9. Accounts

By creating an account, you agree to provide truthful and current information and to maintain the confidentiality of your login credentials. You are responsible for all activity under your account. We reserve the right to terminate accounts with misleading or harmful activity.

10. Intellectual Property

All original content and features of the Service belong to WellBeing and its licensors and are protected by copyright, trademark, and related laws. Unauthorized use is prohibited.

11. General Terms for Use of Service

WellBeing provides health-related content and facilitates consultations but does not establish a doctor-patient relationship. Our empanelled Medical Experts are independent contractors. Any information shared is for educational purposes only and should not replace professional advice.

12. Use of Data

Your health data is stored securely as part of your WellBeing profile. You consent to its collection, review, and communication as per our Privacy Policy. Users are responsible for maintaining the accuracy of their data and their login credentials.

13. Payment of Fees

Accessing the Website is free. Any paid Services are clearly indicated, and payments are processed via third-party providers. WellBeing is not liable for issues arising from third-party transactions.

14. Error Reporting and Feedback

Feedback submitted to WellBeing will be considered non-confidential and non-proprietary. You grant us a worldwide, perpetual license to use it freely.

15. Links To Other Websites

We may link to third-party sites not operated by WellBeing. We assume no responsibility for their content or policies. Please review their terms before use.

16. Disclaimer of Warranty

Service is provided “as is.” We do not guarantee that it will be error-free, uninterrupted, or meet your expectations. Your use is at your sole risk.

17. Limitation of Liability

To the extent permitted by law, WellBeing is not liable for indirect or consequential damages. Liability, if any, will be limited to the amount paid by you for the Service.

18. Termination

We may terminate your account at any time without prior notice for violating Terms. You may stop using the Service at any time. Terms that naturally survive termination will remain in effect.

19. Governing Law

These Terms are governed by the laws of India. Disputes will be resolved under the jurisdiction of Indian courts.

20. Changes To Service

We reserve the right to modify or discontinue the Service at any time without notice.

21. Amendments To Terms

We may revise these Terms by updating this page. Your continued use of the Service implies your acceptance of any changes.

22. Waiver And Severability

No waiver by WellBeing of any term will be deemed a continuing waiver. If any provision is found unenforceable, the remainder will still apply.

23. Acknowledgement

By using the Service, you acknowledge that you have read and agreed to these Terms of Service.

24. Contact Us

For feedback, support, or legal queries, please email us at info@wellbeingapp.in.

Terms & Conditions

SWQA Solutions Private Limited (“WellBeing” or “we”) takes the privacy of your information seriously. This privacy notice (“Privacy Notice“) describes the types of personal information we collect from you through our website (including sub-domains and microsites) and mobile applications. It also describes the purposes for which we collect that personal information, the other parties with whom we may share it and the measures we take to protect the security of your data. It also tells you about your rights and choices with respect to your personal information, and how you can contact us about our privacy practices. You are advised to carefully read this Privacy Notice before using or availing any of our products and/or services.

1. Definitions

In this Privacy Notice, the following definitions are used:

• Cookies: A small file placed on your device by our website or mobile application when you either visit or use certain features. A cookie generally allows a website to remember your actions or preferences for a certain period of time.
• Data: Includes non-personal information, personal information, and sensitive personal information about you, which either directly or indirectly in combination with other information, could allow you to be identified when you visit our stores, website, and/or mobile application.
• Data Protection Laws: Any applicable law for the time being in force relating to the processing of Data.
• Partners: Select third parties (including SWQA Entities) with whom we have contracts for the businesses described in this Privacy Notice.
• Service Providers: Includes entities to whom we or other SWQA entities will disclose your Data in order to process information for a specific purpose pursuant to a written contract.
• SWQA: SWQA Solutions Pvt. Ltd., a company incorporated in India whose registered office is at 106, Planet Industrial Estate, Subhash Road, Vile Parle East, Mumbai 400057.
• SWQA Entities / WellBeing: SWQA, and its subsidiaries, affiliates, associate companies, and joint venture companies with whom we have a contractual arrangement to, inter alia, share data for the purposes described in this Privacy Notice.
• User or you: The natural person who accesses our stores, website, or mobile application.

2. What Data Do We Collect About You

WellBeing collects Data for various purposes set out in this Privacy Notice. This Data includes, without limitation, the following categories:

• Contact information: First and last name, email address, postal address, country, employer, phone number and other similar contact data.
• Financial information: Payment instrument information, transactions, transaction history, preferences, method, mode and manner of payment, spending pattern or trends, and other similar data.
• Technical information: Website, device and mobile app usage, Internet Protocol (IP) address and similar information collected via automated means, such as cookies, pixels, and similar technologies.
• Transaction information: The date of the transaction, total amount, transaction history and preferences and related details.
• Health-related information: Such as information or records relating to your medical/health history, health status, treatment plans and medication prescribed by a Medical Practitioner, dosage details, medicines ordered, lab results, and related information.
• Product and service information: Your account membership number, registration and payment information, and program-specific details, when you request products or services or participate in marketing programs.
• Personal information: age, sex, date of birth, marital status, nationality, government ID details, occupation, ethnicity, religion, travel history, or any other personal information provided in surveys or questionnaires.
• Your reviews, feedback, and opinions about our products, programs, and services.
• Loyalty programme information: your loyalty membership ID, account credentials, profile or password details, and any travel partner programme affiliation.

3. How We Collect Data

We collect Data in the following ways:

• Information You Give Us: We receive and store any information you enter on our website or mobile application or give us in any other way (e.g., at outlets, stores, hotels, kiosks). Please see the section titled “Data Shared by You” for more information.
• Automatic Information We Collect: We use “cookies”, pixels, and similar technologies to receive and store certain types of information whenever you interact with us. Please see the section below, titled “Data that is Collected Automatically” for more information.
• E-mail Communications: To help us make e-mails more relevant and interesting, we often receive a confirmation (if your device supports such capabilities) when you open e-mail from us or click on a link in the e-mail. You can choose not to receive marketing emails from us by clicking on the unsubscribe link in any marketing email.
• Automatic Information We Collect from Other Websites: We receive and store certain types of information when you interact with third-party websites that use our technology or with whom we have a specific agreement. Because we process this information on behalf of the applicable website operators, collection, processing, and use of such information is subject to the applicable website operators’ privacy policies and is not covered by our Privacy Notice.
• Information from Other Sources: We may obtain information from other sources. For example, when you authorize a third-party website (such as another WellBeing/SWQA website) to interact directly with our site or app to provide or receive Data about you, we may receive such Data used by that third-party site to identify your account.

You can make choices about our collection and use of your Data. For example, you may want to access, edit, or remove your Data on our website or mobile application. When you are asked to provide Data, you may decline.

4. Data Shared By You

WellBeing may collect your Data in several ways from your use of our stores, website, or mobile application. For instance:

• when you register with us to receive our products and/or services.
• when you conduct a transaction with us or attempt a transaction at our stores, on our website or mobile application.
• when you complete surveys conducted by or for us.
• when you elect to receive any communications (including promotional offers) from us.
• from the information gathered by your visit to our stores, website, or mobile application.

5. Data That Is Collected Automatically

We automatically collect some information when you visit our website or use our mobile application. This information helps us to make improvements to our content and navigation. The information collected automatically includes your IP address.

Our web servers or affiliates who provide analytics and performance enhancement services collect IP addresses, operating system details, browsing details, device details and language settings. This information is aggregated to measure the number of visits, average time spent on the site, pages viewed and similar information. WellBeing uses this information to measure the site usage, improve content and to ensure safety and security, as well as enhance performance of our website or mobile application.

We may collect your Data automatically via Cookies, pixels, and similar technologies in line with settings on your browser. For more information about Cookies, please see the section below, titled “Cookies”.

6. Our Use Of Data

Any or all the above Data may be required by us from time to time to provide information relating to WellBeing and to work on the experience when using our website or mobile application. Specifically, Data may be used by us for the following reasons:

• carry out our obligations arising from any contract entered into between you and us.
• provide products and/or services and communicate with you about products and/or services offered by us.
• enable WellBeing and Partners to offer their products and/or services and communicate with you about such products and/or services.
• processing, disclosing, transmitting, and/or sharing the data/information with WellBeing, and other third parties which have business or contractual dealings with us.
• provide you with offers (including for financial products and/or services), personalized services and recommendations and improve your experience on our website and mobile application.
• operate, evaluate, and improve our business, website, and mobile application.
• generate aggregated data to prepare insights to enable us to understand customer behavior, patterns, and trends with a view to learning more about your preferences or other characteristics.
• provide privileges and benefits to you, marketing and promotional campaigns based on your profile.
• in connection with loyalty programs owned and operated by us or by other WellBeing entities.
• communicate with you (including to respond to your requests, questions, feedback, claims or disputes) and to customize and improve our services.
• enforce the terms of use of our website and mobile application.
• protect against and prevent fraud, illegal activity, harm, financial loss and other legal or information security risks.
• serve other purposes for which we provide specific notice at the time of collection, and as otherwise authorized or required by applicable law.

We treat these inferences as personal information (or sensitive personal information, as the case may be), where required under applicable law. Some of the above grounds for processing will overlap and there may be several grounds which justify our use of your personal information.

Where required under applicable law, we will only use your personal information (including sensitive personal information) with your consent; as necessary to provide you with products and/or services; to comply with a legal obligation; or when there is a legitimate interest that necessitates the use.

7. Minors

Our website and mobile application do not offer products or services for use by minors. If you are under eighteen, you may use our website or mobile application only with the involvement of a parent or guardian.

8. Sharing Of Data

We may share your Data with/for:

• Partners: We may make available to you services, products, or applications provided by Partners for use on or through our website or mobile application. If you choose to use such service, customer information related to those transactions may be shared with such Partner. Such Partners will be required to respect the security of your Data and to treat it in accordance with this Privacy Policy and applicable law.
• SWQA: We may make available to you products, services and/or applications of SWQA, to assist them in reaching out to you in relation to their programs or campaigns and to process your queries and requests. Accordingly, we may share your Data with SWQA entities for the purposes set out above.
• Service Providers: We may share your Data with Service Providers for purposes like storing and analyzing Data, securing our systems, providing search results, credit analysis, and processing payments.
• Information from Other Sources: When you authorize third-party websites to interact with our platform, we may receive your Data from them to identify your account or activity.
• Protecting WellBeing: We may release Data to comply with legal processes, enforce our terms, or prevent harm, fraud, or illegal activity.
• Business Transfers: Your Data may be transferred in the event of business sale, acquisition, or restructuring. It will continue to be governed by this Privacy Policy.
• Third Parties: We may share your Data with others only when you authorize us, when legally required, or to secure our systems.

9. Keeping Data Secure

We implement technical and organizational safeguards to protect your Data and store it on secure servers. If you suspect misuse, please report it immediately via email at info@wellbeingapp.in.

10. Retention Of Data

We retain your Data as long as necessary for our services or legal obligations. Even after deletion, data may persist in backups for audit, legal, or regulatory purposes.

11. Your Rights And Choices

You have the following rights regarding your Data. These can be exercised by contacting us:

• Right to Access, Review and Modify
• Right to Correction
• Right to Withdraw Consent

Please keep your information current. Inform us if any personal details change while we hold your Data.

12. Where We Store Data

All Data collected under this Privacy Policy is hosted on servers located within India.

13. Processing Your Data

Data is processed according to this Privacy Notice and applicable laws. We use contracts with third parties to ensure they handle your data responsibly.

14. App Permissions That We Capture

We request the following permissions during onboarding to optimize your experience:

• Location: To display location-specific data.
• Camera: For uploading prescriptions.
• Photos/Media/Files: To retrieve prescription uploads from your device.
• SMS & Receive SMS: For automatic OTP verification and payment alerts.
• Access Wi-Fi State: To optimize video consultations.
• Record Audio: Required for doctor video calls.
• Bluetooth: To use your Bluetooth headset during consultations.

15. Severability

If any part of this Privacy Notice is deemed unenforceable, it will be removed without affecting the rest of the terms.

16. Changes To This Privacy Notice

We may periodically update this policy. Changes are effective as soon as posted. Please review it frequently to stay informed.

17. How To Contact Us

You can reach us to access, modify, or delete your Data at info@wellbeingapp.in. We'll respond within 30 days.

18. Grievance Officer

Name:

Email: info@wellbeingapp.in